Jay peak week 2

This week at jay i was in the rentals, hotel, guest services and food and beverage departments. I started the weekend in rentals, this was my favorite department so far. in rentals i was the boot boy, i went and got boots of various sizes for guests who wanted to rent. i also was able to see the whole rental process from forms, to walking out the door. Also i was able to see the full LTR (learn to ride) system and how that works. The jay rental system is more organized than most mountains that ive seen. it makes going skiing very easy for their guests, the high level of organization keeps people participating coming back for more. theres nothing worse for a beginner than to get overwhelmed by a sloppy rental shop, thats just not good for the sport in general. later that day i went to the tram house lodge and hung out with amber the head supervisor. i was able to observe the full check in check out process of the hotel and also i was able to observe day to day situations that the people in the hotel go through on a daily basis such as disgruntled customers, dining issues, and housekeeping issues. The tram house crew handles these situations with much professionalism and hospitality. I quickly saw a pattern while sitting behind the desk, even if a customer came to the desk in a fit of rage the always left with a smile on their face. Amber knew how to truly make the guests have the best possible time while at jay peak. For the second day i was in the guest services department. This was the most comical department i have been in so far. comical due to the fact that some of the people who visited the desk had the most peculiar questions and issues ranging rom ticketing info to waterpark complaints. Also i soon realized that people will do almost anything to try and get a free lift ticket, its quite funny. but all in all the girls behind the desk are staying strong keeping Jay on the positive end of the financial spectrum. i quickly learned that you have to have a respectful yet stern attitude while working in guest services. the final department i was in was food and beverage. I worked with the head chef Mike behind the scenes in the cafeteria. this was a memorable experience, mike was a wealth of knowledge on the history of mountain. mikes been working the kitchen at jay for 20 years. I asked the question that i try to ask every jay employee that has been working there for more than 10 years, how do you like the movement of jay peak and where its going in the future? Mikes answer was simple, " i just dont like the fact that i went from Mike to employee 124". The mountains loosing its personal touch mike says. i completly agree with mike on all levels jay went from the locals playground to yuppie central in just under 3 years, its sad to see it go out this way the chef stated, not to happy with the state of things mike is still busting his ass keeping the kitchen running in ship shape. i was able to help Mike prep a stir fry he was planning for monday. i chopped veggies packaged condiments and wash a few dishes. all in all it was a great weekend...............even though i didnt ski......at all